INTRODUCTIONS |
THESE TERMS AND CONDITIONS GOVERN YOUR USE OF THIS WEBSITE; BY USING THIS WEBSITE, YOU ACCEPT THESE TERMS AND CONDITIONS IN FULL. IF YOU DISAGREE WITH THESE TERMS AND CONDITIONS OR ANY PART OF THESE TERMS AND CONDITIONS, YOU MUST NOT USE THIS WEBSITE. You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age. CouCouClub.com is not designed nor intended to be attractive to use by children under the age of 18. Our Terms of Use require that users must be 18 years old or older to register on our Site and use our services. If you are under the age of 18, please do not submit any information to us. This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our use of cookies under the terms of the privacy policy. |
LICENSE TO USE WEBSITE |
Unless otherwise stated, CouCouClub.com and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. |
USER CONTENT |
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. |
COPYRIGHT |
Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website. |
INTELLECTUAL PROPERTY INFRINGEMENT POLICY |
Nothing in these Terms constitutes a transfer of any Intellectual Property rights from us to you. We own and retain all proprietary rights to the Site, the Content, and all associated Intellectual Property rights. You are permitted to use the Site only as authorized by us. As a User, you are granted a limited, non-exclusive, revocable, non-transferable right to use the Site and Services to create, display, use, play, and download Content subject to these Terms. |
LIMITATION OF LIABILITY AND WARRANTY |
Except as otherwise provided in the standard terms of sale that govern the same of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by CouCouClub.com on an “as is” basis. CouCouClub.com makes no presentations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law, CouCouClub.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes or typographical errors. CouCouClub.com does not warrant that the content will be uninterrupted or error free. To the maximum extent permitted by law, CouCouClub.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, CouCouClub.com’s total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to CouCouClub.com during the month immediately preceding the act allegedly giving rise to CouCouClub.com’s liability. |
ORDER PROCESSING |
Our website accepts orders 24 hours per day, 7 days per week. We process orders during our hours of operation Monday - Friday, 8 am 4;30 pm, excluding holidays. Orders placed before 2PM PST will be processed the same working day. Orders placed after 2PM PST, or on a weekend will be processed the next business day. |
ORDER ACCEPTANCE |
Please note that there may be certain orders that we are unable to accept and must cancel. CouCouClub.com reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. |
TRANSFER OF TITLE |
Title to the products in your order will be transferred to you when the products leave our warehouse or partner’s warehouse and are delivered to the carrier for shipment to an address designated by you in the order. All liabilities and risks to the products will also be transferred to you at that time. By placing an order on this Site, you authorize CouCouClub.com to engage third party shipping services on your behalf. |
TYPOGRAPHICAL ERRORS |
While CouCouClub.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. CouCouClub.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, CouCouClub.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, CouCouClub.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. |
SHIPPING & DELIVERY |
As a service to our customers, CouCouClub.com will arrange the shipping of orders via one of our preferred carriers. A small handling fee includes the cost of preparing your shipment, selecting, and packaging the products you've purchased. Original shipping and handling charges are not refundable. Usual delivery time is 2-7 working days, depending on your distance from our British Columbia location. Ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the owner’s and all claims for freight damage must be made within 48 hours of receipt by sending an email to info@coucouclub.com. |
CUSTOMS DUTIES & TAXES FOR INTERNATIONAL SHIPMENT |
Customs duties and taxes may apply to international purchases. Stems you purchase that must be shipped internationally may be subject to customs duties and sales or Value Added Tax (VAT) set by the destination country. These fees are not calculated prior to customs clearance in that country and are in addition to the price and shipping cost you are charged when checking out on CouCouClub.com. To complete your purchase, you will be asked to acknowledge that customs duties and taxes may apply. |
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RETURNS & EXCHANGES POLICY |
Purchase of all products is considered to be a final sale and can’t be returned or exchanged.
All sales of "Discounted" items are final and are not eligible for exchange, and we cannot issue refunds on these items. |
ORDER CANCELLATION |
Cancellations will not be accepted after 48 hours from the order issue date OR after the order status is changed to the "Shipped" state. For all merchandise in the case of Order Cancellation buyer will be fully refunded if it’s canceled within 48 hours of purchase or before the order status is changed to the "Shipped" state. Buyer must submit a help ticket from Contact Us section of My Account to cancel the order. CouCouClub.com will NOT accept order cancellation request if the order has already been shipped. |
INDEMNITY |
You hereby indemnify CouCouClub.com and undertake to keep CouCouClub.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by CouCouClub.com to a third party in settlement of a claim or dispute on the advice of CouCouClub.com 's legal advisers) incurred or suffered by CouCouClub.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. |
FORCE MAJEURE |
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein. |
TERMINATION |
You agree that we may, at any time and at our sole discretion, with or without cause or any notice to you, terminate your access to the Site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith. If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Site or by sending a communication to any address (email or otherwise) that we have for you in our records. |
NOTICE OF CHANGES |
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis. |