INTRODUCTIONS

THESE TERMS AND CONDITIONS GOVERN YOUR USE OF THIS WEBSITE; BY USING THIS WEBSITE, YOU ACCEPT THESE TERMS AND CONDITIONS IN FULL. IF YOU DISAGREE WITH THESE TERMS AND CONDITIONS OR ANY PART OF THESE TERMS AND CONDITIONS, YOU MUST NOT USE THIS WEBSITE.

You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age. CouCouClub.com is not designed nor intended to be attractive to use by children under the age of 18. Our Terms of Use require that users must be 18 years old or older to register on our Site and use our services. If you are under the age of 18, please do not submit any information to us.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our use of cookies under the terms of the privacy policy.

LICENSE TO USE WEBSITE

Unless otherwise stated, CouCouClub.com and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages or OTHER CONTENT from the website for your personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
• republish material from this website (including republication on another website);
• sell, rent or sub-license material from the website;
• show any material from the website in public;
• reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
• edit or otherwise modify any material on the website; or
• redistribute material from this website [except for content specifically and expressly made available for redistribution.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without CouCouClub.com’s express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without CouCouClub.com’s express written consent.

USER CONTENT

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.
You grant to CouCouClub.com a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to CouCouClub.com the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or CouCouClub.com or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

COPYRIGHT

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

INTELLECTUAL PROPERTY INFRINGEMENT POLICY

Nothing in these Terms constitutes a transfer of any Intellectual Property rights from us to you. We own and retain all proprietary rights to the Site, the Content, and all associated Intellectual Property rights. You are permitted to use the Site only as authorized by us. As a User, you are granted a limited, non-exclusive, revocable, non-transferable right to use the Site and Services to create, display, use, play, and download Content subject to these Terms.
Our Intellectual Property must not be used in connection with a product or service that is not affiliated with us or in any way brings us into disrepute. You must not modify the physical or digital copies of any Content you print off or download in any way, and you must not use any illustrations, photographs, video or audio, or any graphics separately from any accompanying text.

LIMITATION OF LIABILITY AND WARRANTY

Except as otherwise provided in the standard terms of sale that govern the same of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by CouCouClub.com on an “as is” basis. CouCouClub.com makes no presentations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law, CouCouClub.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes or typographical errors. CouCouClub.com does not warrant that the content will be uninterrupted or error free. To the maximum extent permitted by law, CouCouClub.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, CouCouClub.com’s total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to CouCouClub.com during the month immediately preceding the act allegedly giving rise to CouCouClub.com’s liability.

ORDER PROCESSING

Our website accepts orders 24 hours per day, 7 days per week. We process orders during our hours of operation Monday - Friday, 8 am  4;30 pm, excluding holidays. Orders placed before 2PM PST will be processed the same working day. Orders placed after 2PM PST, or on a weekend will be processed the next business day.

ORDER ACCEPTANCE

Please note that there may be certain orders that we are unable to accept and must cancel. CouCouClub.com reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

TRANSFER OF TITLE

Title to the products in your order will be transferred to you when the products leave our warehouse or partner’s warehouse and are delivered to the carrier for shipment to an address designated by you in the order. All liabilities and risks to the products will also be transferred to you at that time. By placing an order on this Site, you authorize CouCouClub.com to engage third party shipping services on your behalf.

TYPOGRAPHICAL ERRORS

While CouCouClub.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. CouCouClub.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, CouCouClub.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, CouCouClub.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

SHIPPING & DELIVERY

As a service to our customers, CouCouClub.com will arrange the shipping of orders via one of our preferred carriers.  A small handling fee includes the cost of preparing your shipment, selecting, and packaging the products you've purchased. Original shipping and handling charges are not refundable. Usual delivery time is 2-7 working days, depending on your distance from our British Columbia location.

Ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the owner’s and all claims for freight damage must be made within 48 hours of receipt by sending an email to info@coucouclub.com.

CUSTOMS DUTIES & TAXES FOR INTERNATIONAL SHIPMENT

Customs duties and taxes may apply to international purchases. Stems you purchase that must be shipped internationally may be subject to customs duties and sales or Value Added Tax (VAT) set by the destination country. These fees are not calculated prior to customs clearance in that country and are in addition to the price and shipping cost you are charged when checking out on CouCouClub.com. To complete your purchase, you will be asked to acknowledge that customs duties and taxes may apply.

If your purchase is subject to customs duties and sales tax or VAT, your shipping provider will contact you about these fees, which must be paid before delivery of your purchase is scheduled. It will also request personal information, such as your EIN, IRN or SSN, for customs processing. Please note that shipping delays due to customs processing are not uncommon. CouCouClub.com does not have control over customs delays and are not involved in the determination or collection of these fees.

RETURNS & EXCHANGES POLICY

All sales of "Discounted" items are final and are not eligible for exchange, and we cannot issue refunds on these items.

Cancellations will not be accepted after 48 hours from the order issue date OR after the order status is changed to the "Shipped" state.

For all merchandise in the case of Order Cancellation buyer will be fully refunded if it’s canceled within 48 hours of purchase or before the order status is changed to the "Shipped" state. Buyer must submit a help ticket from Contact Us section of My Account to cancel the order. CouCouClub.com will NOT accept order cancellation request if the order has already been shipped.

INDEMNITY

You hereby indemnify CouCouClub.com and undertake to keep CouCouClub.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by CouCouClub.com to a third party in settlement of a claim or dispute on the advice of CouCouClub.com 's legal advisers) incurred or suffered by CouCouClub.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

FORCE MAJEURE

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.

You agree that we may, at any time and at our sole discretion, with or without cause or any notice to you, terminate your access to the Site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith. If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Site or by sending a communication to any address (email or otherwise) that we have for you in our records.

NOTICE OF CHANGES