HOW SOON WILL IT TAKE TO RECEIVE A REFUND FOR CANCELLED ORDER?
Your refund will be issued to the original payment method within a week, once the refund is approved by our customer service representatives. Please not that it may take up to 30 days for the refund to appear in your credit card if using it as original payment method.

WHY DID COUCOUCLUB.COM FAIL TO REFUND YOU SOMETIMES?
There are multiples reasons that we fail to refund you in time:

1. PayPal cases. If you had contacted PayPal which makes the funds not available. Once the case is closed, we can manage to issue the refund to your account.
2. Credit card chargeback. If you had asked your credit card company to stop the payment before contacting us, we can do nothing, during their investigation, but wait until the case is closed.
3. Credit card issues. Sometimes customers don’t use the original credit card or have changed the card, which will lead to refund failure. But we will ask for your PayPal account to send the amount.
4. Transaction overdue. If you ask for the refund exceed 180 days from the order payment date, we will have to ask our PayPal account manager to help issue the refund, which will cause about 1 week delay compare to our normal process.

SHIPPING SERVICES OFFERED BY COUCOUCLUB.COM

We arrange all the details with our partners through our rapidly growing logistics team, which is dedicated to servicing and supporting all shipments. All you have to do is checkout on CouCouClub.com and we’ll handle the rest.

Our parcel carriers maintain a high rate of successful deliveries, offer competitive pricing and provide advanced tracking and communication. 

• UPS
• FedEx
• DHL
• Canada Post